Built for service & trades
One operating system for electricians, HVAC techs, plumbers, cleaners, and home service pros.
Manage jobs, teams, payroll, inventory, sales automation, and reputation from a single, simple dashboard built for trades.
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Jobs Overview
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Everything you need to run a service business
Centralize contracts, manage people and assets, run jobs, and automate follow-ups — all from one dashboard built for trades.
Contracts & Documents
Store contracts, permits, and job files in one place — create documents from templates with auto-fill fields and e-signature for fast approvals.
Employee Management & Payroll
Centralize staff records, certifications, timesheets, labor costing and payroll-ready exports so HR and payroll are tidy and auditable.
Jobs, Timesheets & Field Operations
Manage the job lifecycle from estimate to invoice — job notes, photos, timesheets, and profit tracking all linked to jobs.
Assets & Equipment Management
Track phones, laptops, vans and tools with assignments, check-in/out logs, condition history and QR tags — reduce loss and enforce accountability.
Vendors, Bills & Payables
Vendor directory, PO matching, approval workflows and aging so you prevent duplicate payments and keep cashflow visible.
Customer, Billing & Payments
Estimates → jobs → invoices, QR & online payments, partial payments and accounting exports (QuickBooks / Xero) for fast collections.
Leads & Unified Inbox
One timeline for WhatsApp, SMS, email and web chat — capture every lead and act fast.
Capture messages, auto-tag and route leads, reply from a shared inbox, attach estimates, and send booking links — all without switching apps.
- Unified conversation history
- Auto-tag & route leads
- Quick replies & booking links
Lead • WhatsApp
Kitchen leak — Ibrahim
Captured from website → Auto-reply sent → Booking link provided
Sales Automation
Human-feel follow-ups that convert more estimates into booked jobs.
Unsold Estimate Follow-Ups
Smart reminders at 24h, 3d, 7d, and 14d via WhatsApp, SMS, or email with pause-on-reply logic.
Customer Engagement
Service reminders, seasonal promos, birthday messages, loyalty flows, and reactivation campaigns.
Lead-to-Booking Sequences
Instant welcome messages, booking nudges, hot-lead alerts, and automated booking flows.
Re-Marketing & Customer Revival
Schedule periodic messages to re-engage customers, revive cold leads, and drive repeat business automatically.
- Automatic periodic messages (30/60/90 days, quarterly, annual).
- Segment by last-job-date, service type, location, or spend.
- Pause flows on booking and respect channel preferences.
Campaign • 90-day re-engage
Dormant customers — last job 120+ days
Message: "We miss you — 10% off your next service this month."
Reputation Automation
Turn finished jobs into reviews automatically and handle unhappy customers before they become problems.
Auto Review Requests
Send personalized review requests after job completion via WhatsApp, SMS, or email. Timing: immediate, 24h, or 72h.
Smart Review Paths
Positive feedback → public pages. Low scores → internal ticket and ops alert.
Review Landing Pages
Short, mobile-friendly landing pages and branded URLs for one-click reviews.
Tickets & SLA
Manage callbacks, service issues, and escalations with SLA timers, priority routing, and an auditable ticket timeline — all linked to jobs and customers so nothing falls through the cracks.
SLA Targets & Alerts
Set response and resolution SLAs per issue type or customer. Auto-alerts notify owners before a breach and record SLA achievement for reporting.
Auto-routing & Prioritization
Rules-based routing (by region, skills, or tags) assigns tickets to the right team automatically — escalate to managers on missed SLAs.
Ticket Timeline & Evidence
Full timeline with messages, attachments, photos, technician notes, job links and status changes — ideal for audits and warranty claims.
Workflows & Playbooks
Pre-built playbooks let teams follow standard remediation steps (diagnose → replace → escalate → follow-up) to resolve faster and consistently.
Integrations & Notifications
Push ticket events to Slack, Teams, or WhatsApp; update customers automatically via preferred channels; and feed ticket metrics into dashboards.
Ticket • Warranty — Washing Machine
Customer: Ibu Siti — No hot water
Captured: Phone → Assigned: Technician A → SLA: 4h response → Escalation: Manager if not updated in 3h
Flagged example: SLA risk
If a high-priority ticket nears SLA breach, Biro auto-notifies the owner and opens an escalation task. Managers see a single feed of SLA-risk tickets.
Impact & metrics
Measure time-to-first-response, time-to-resolution, SLA compliance, and reopened tickets — use results to improve staffing and processes.
Task Management
Simple to-dos for office & field teams — attach tasks to jobs, tickets, or projects and track completion in one place.
Assign & Track
Create tasks, assign to teams, set due dates and priorities, and follow progress from the dashboard or job view.
Checklists & Mobile Completion
Prebuilt checklist templates for common jobs (safety checks, handover lists). Technicians complete steps on mobile and attach photos or notes.
Recurring & Dependent Tasks
Schedule recurring tasks (weekly truck checks, monthly inspections) and create dependent tasks that trigger after previous steps finish.
Task Templates & Bulk Assign
Save task bundles as templates for repeatable work and assign them to multiple jobs at once to reduce setup time.
Visibility & Notifications
Personal task lists, team backlogs and manager overviews — notifications for due soon, overdue, and completed tasks keep teams focused.
Task • Truck safety check
Van #3 — Pre-start checklist
Tyres • Lights • First aid • Tools secured — Completed by: Rahmat (photo attached)
Workflow example: Post-job cleanup
When a job is marked complete, trigger a cleanup task to the assigned tech: checklist → confirm photos → close task. Managers get notified only if incomplete after 24h.
Impact
Task templates, mobile checklists and reminders reduce rework, improve safety compliance, and increase first-time completion rates.
Assets & Equipment
Track phones, laptops, vans and tools with assignments, check-in/out logs, condition history and QR tags — reduce loss and enforce accountability.
- Asset records: device details, serials, assigned user/location.
- Check-in/out logs and QR/barcode tags.
- Maintenance reminders and condition history.
Example
Van #2 — Tool audit
Technician: Rahmat • Compressor, drill, ladder • Status: OK • Photo attached
Employee Management & Payroll
Centralize staff records, timesheets, certifications, and payroll-ready exports for compliant payroll processing.
Profiles, contracts & compliance
Store employment contracts, certificates, warnings and compliance records. Higher tiers include policy workflows and audit trails.
Timesheets & payroll
Geofenced clock-in/out, approvals, labor costing and payroll-ready exports (CSV / integrations for premium plans).
Contracts & Documents
Create documents from templates, auto-fill job/customer fields, collect e-signatures, and attach documents directly to jobs or employees.
- Template library with merge fields (customer/job/employee).
- Auto-fill fields and e-signature flows.
- Searchable document store with versioning and retention controls.
Use case
Warranty agreement — Auto-filled with customer & job data • E-signed • Attached to job history
Integrations & API
Connect Biro to Stripe, QuickBooks/Xero, PayPal, WhatsApp Business, Twilio, Google and Zapier. Use webhooks or our REST API for custom flows.
Pricing plans that scale with you
Per-seat pricing. Start small, add seats as you grow. Annual billing saves 2 months. Add-on packs available for messages, storage and API volume.
Ready to stop juggling apps?
Let Biro run the back office — while you run the jobs that grow your business.